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Website Terms & Conditions

Last updated: 26 July 2026

Welcome to Flourish Health Clinic.

These Website Terms & Conditions (“Terms”) govern your access to and use of www.flourishhealthclinic.com.au (the Website) and any products, equipment hire, workshops, digital content or services purchased through the Website.

The Website is owned and operated by Flourish Health Clinic (ABN 24 330 425 236) (“Flourish Health Clinic”, “we”, “our” or “us”).

By accessing our Website, placing an order, booking a workshop or purchasing any product or service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this Website.

1. About Flourish Health Clinic

Flourish Health Clinic is a Pelvic Health and Continence Physiotherapy practice based in Albany, Western Australia.

Contact Details

Flourish Health Clinic

ABN: 24 330 425 236

Email: admin@flourishhealthclinic.com.au

Phone: 0458 384 921

Website: www.flourishhealthclinic.com.au

2. Use of This Website

You agree to use this Website only for lawful purposes.

You must not:

breach any applicable Australian laws or regulations;
interfere with the operation or security of the Website;
attempt to gain unauthorised access to our systems;
introduce viruses, malicious software or harmful code;
copy or reproduce Website content without permission;
use the Website in any manner that may damage our reputation or business.

We reserve the right to suspend or terminate access where these Terms are breached.

3. Products and Services

The Website may offer:

Pelvic health products
TENS machine hire
Educational workshops
Online educational programs
Downloadable resources
Physiotherapy-related products
Future services as introduced

We make every effort to ensure descriptions, photographs and information are accurate.

However:

colours may vary between devices;
product packaging may change;
specifications may change without notice;
occasional errors may occur.

Images are for illustration purposes only unless otherwise stated.

4. TENS Machine Hire

TENS machine hire is subject to our separate TENS Machine Hire Terms & Conditions, which form part of these Terms.

By hiring a TENS machine, you agree to comply with those additional conditions regarding:

hire periods;
late fees;
return obligations;
loss or damage;
hygiene requirements;
appropriate use.

5. Workshops and Online Learning

Flourish Health Clinic provides educational workshops, including:

pre-recorded online workshops;
downloadable educational resources;
future in-person workshops.

Purchasing a workshop provides access for the purchaser only.

Workshop materials, videos, presentations and downloads:

must not be copied;
must not be shared;
must not be reproduced;
must not be uploaded elsewhere;
must not be resold.

Access is granted for personal, non-commercial use only.

Any unauthorised distribution may result in immediate suspension of access without refund.

6. Orders

When you place an order through the Website, you are making an offer to purchase.

A contract is only formed once your order has been accepted and payment has been successfully processed.

We reserve the right to refuse or cancel orders where:

products become unavailable;
pricing errors occur;
payment cannot be authorised;
fraud is suspected;
incorrect information has been supplied.

If payment has already been received for a cancelled order, a refund will be provided for the affected item(s).

7. Pricing

Unless otherwise stated:

all prices are shown in Australian Dollars (AUD);
prices include GST where applicable;
shipping charges are calculated separately during checkout.

Prices may change at any time without notice.

Price changes do not affect completed purchases.

8. Payment

Payments are processed securely using third-party payment providers, including Stripe.

We do not store your complete credit or debit card details.

By making a purchase, you confirm you are authorised to use the payment method provided.

9. Shipping

Shipping is governed by our Shipping & Delivery Policy.

Delivery estimates are provided as guides only.

We are not responsible for delays caused by:

Australia Post;
courier services;
weather events;
public holidays;
industrial action;
circumstances beyond our control.

Risk in goods passes to you once delivery has occurred.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Nothing within these Terms limits your rights under the Australian Consumer Law.

11. Health Information Disclaimer

The information provided on this Website is intended for general educational purposes only.

Website content, blogs, downloadable resources, workshops and product information are not intended to replace individual assessment, diagnosis or treatment by an appropriately qualified healthcare professional.

Every person’s health circumstances are different.

You should seek personalised advice from a qualified health professional before:

commencing new exercises;
using medical devices;
following educational material;
relying on Website information.

Use of this Website does not establish a physiotherapist-patient relationship.

12. Product Information

Products sold by Flourish Health Clinic should always be used according to the manufacturer’s instructions.

Where products are recommended by our clinicians, this recommendation forms part of general education unless provided during an individual consultation.

Users remain responsible for using products safely and appropriately.

13. Intellectual Property

Unless otherwise stated, all intellectual property on this Website belongs to Flourish Health Clinic or is used under licence.

This includes:

logos;
branding;
photographs;
educational material;
graphics;
blog articles;
workshop presentations;
downloadable PDFs;
videos;
treatment guides;
written content.

You may not:

reproduce;
copy;
modify;
publish;
distribute;
commercially exploit;
create derivative works

without our prior written permission.

14. Patient Portal and Digital Accounts

Where digital accounts or online learning access are provided:

login details are personal;
accounts must not be shared;
simultaneous use by multiple people is prohibited;
access may be suspended where misuse is detected.

Purchased access remains subject to any stated access period.

15. Third-Party Websites

Our Website may contain links to external websites.

These links are provided for convenience only.

Flourish Health Clinic is not responsible for:

external content;
privacy practices;
availability;
accuracy of third-party information;
products or services offered by other organisations.

Accessing third-party websites is at your own risk.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.

Where legislation permits, our liability is limited to:

replacement of goods;
repair of goods;
resupply of services; or
payment of the reasonable cost of supplying those goods or services again.

17. Limitation of Liability

To the maximum extent permitted by law, Flourish Health Clinic is not liable for any indirect, incidental, special or consequential loss arising from:

use of the Website;
inability to access the Website;
products purchased;
workshop participation;
online educational material;
delays in delivery;
reliance upon Website information.

Our total liability, where permitted by law, is limited to the amount paid by you for the relevant product or service.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Where you make appointments through our Website, your information may also be securely processed through our practice management software in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time.

The most current version will always be published on this Website.

By continuing to use the Website after changes are published, you agree to the updated Terms.

20. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of Western Australia.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Flourish Health Clinic