Privacy Policy
Effective Date: July 2026
At Flourish Health Clinic, we are committed to protecting your privacy and handling your personal information with care, respect and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, book an appointment or receive healthcare services from us.
Our Commitment to Your Privacy
Your health information is personal, and we recognise the importance of maintaining its confidentiality.
We only collect the information necessary to provide safe, effective and high-quality healthcare, communicate with you about your care and meet our legal and professional obligations.
What Information We Collect
Depending on the services you access, we may collect:
Personal Information
- Full name
- Date of birth
- Address
- Phone number
- Email address
- Emergency contact details
- Medicare details (where applicable)
- Private health insurance information (where applicable)
Health Information
As part of providing physiotherapy services, we may collect health information including:
- Medical history
- Current symptoms
- Previous injuries or surgeries
- Medications
- Pregnancy or birth history
- Bladder, bowel and pelvic health information
- Imaging and pathology results
- Referral letters
- Treatment notes
- Exercise programs
- Progress notes
- Correspondence from your GP or other healthcare providers
Health information is considered sensitive information under Australian privacy law and receives additional protection.
How We Collect Information
We may collect information when you:
- Book an appointment online
- Complete registration or intake forms
- Contact us by phone, email or website enquiry form
- Attend appointments
- Participate in workshops or events
- Subscribe to our newsletter
- Download educational resources
- Communicate with us throughout your care
We may also receive information from:
- Your GP
- Specialists
- Midwives
- Other allied health professionals
- Hospitals
- Your parent or legal guardian (for children)
where you have provided consent or where permitted by law.
Appointment Bookings and Clinical Records
Flourish Health Clinic uses Splose, a secure Australian practice management system, to manage:
- Appointment bookings
- Patient records
- Clinical documentation
- Treatment notes
- Exercise programs
- Secure communication
- Appointment reminders
- Invoices and payments
Splose stores information using secure cloud-based systems with appropriate safeguards to help protect your personal information.
For more information about how Splose manages personal information, please refer to the Splose Privacy Policy available on their website.
How We Use Your Information
We collect and use your information to:
- Provide physiotherapy assessment and treatment
- Develop individualised treatment plans
- Communicate with you regarding appointments
- Send appointment reminders
- Process payments
- Respond to enquiries
- Coordinate your care with other healthcare providers (with your consent where required)
- Improve our services
- Meet legal and regulatory obligations
We will never sell your personal information.
Disclosure of Information
Your information may be shared with:
- Your GP
- Medical specialists
- Other healthcare providers involved in your care
- Medicare or private health insurers (where required)
- Pathology or imaging providers
- Professional indemnity insurers (where legally required)
- Government authorities where required by law
We only disclose information that is necessary and appropriate for the purpose of your care or as required by law.
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
This information helps us improve website performance and user experience.
Cookies
Our website may use cookies to:
- Improve website functionality
- Remember preferences
- Analyse website traffic
- Improve user experience
You can choose to disable cookies through your browser settings, although some website features may not function correctly.
Email Communications
If you choose to subscribe to our newsletter or educational updates, we may send you:
- Clinic news
- Educational articles
- Workshop information
- Service updates
You can unsubscribe at any time using the unsubscribe link included in our emails.
Data Security
We take reasonable steps to protect your information from:
- Unauthorised access
- Misuse
- Loss
- Modification
- Disclosure
This includes the use of:
- Secure cloud-based practice management software
- Password-protected systems
- Secure website hosting
- SSL encryption
- Restricted staff access to patient information
While we take every reasonable precaution, no method of electronic transmission or online storage can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate or incomplete.
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe in accordance with Australian privacy legislation.
Children’s Privacy
Where we provide services to children, personal information is collected from parents or legal guardians where appropriate and managed in accordance with applicable privacy laws.
Third-Party Services
Our website may contain links to third-party websites or services, including appointment booking platforms, payment providers or educational resources.
We encourage you to review the privacy policies of those third-party providers, as Flourish Health Clinic is not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Flourish Health Clinic
Email: admin@flourishhealthclinic.com.au
Phone: 0458 384 921
Website: www.flourishhealthclinic.com.au
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate and work towards a resolution.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992