Shipping & Delivery Policy
Last updated: 26 July 2026
This Shipping & Delivery Policy outlines how Flourish Health Clinic (ABN 24 330 425 236) processes and delivers physical products purchased through our website. By placing an order with us, you agree to this policy, which forms part of our Website Terms & Conditions.
Shipping Within Australia
Flourish Health Clinic currently ships Australia-wide.
At this time, we do not offer international shipping.
Shipping Provider
All orders are shipped via Australia Post.
During checkout, you will be able to select your preferred shipping option, including:
- Parcel Post – estimated delivery within 2–8 business days, depending on your location.
- Express Post – estimated next business day delivery within the Australia Post Express Post network, subject to Australia Post’s delivery conditions.
Please note that all delivery timeframes are estimates only and are provided by Australia Post. Delivery times may vary depending on your location and circumstances outside our control.
Order Processing & Dispatch
We aim to process and dispatch all orders within 1–3 business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking information.
During promotional periods, public holidays or peak shopping times, dispatch may take slightly longer.
Shipping Costs
Shipping costs are calculated at checkout based on:
- your delivery address;
- parcel size and weight; and
- your selected shipping method.
The total shipping cost will be displayed before payment is finalised.
Order Tracking
All parcels include Australia Post tracking.
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery through Australia Post.
Delivery Delays
While we endeavour to dispatch orders promptly, once your parcel has been collected by Australia Post, delivery is managed by the carrier.
Flourish Health Clinic is not responsible for delays caused by:
- Australia Post;
- severe weather events;
- natural disasters;
- industrial action;
- public holidays;
- peak delivery periods; or
- circumstances beyond our reasonable control.
If your parcel appears delayed or missing, please contact us. We are happy to assist in lodging an enquiry with Australia Post where appropriate.
Incorrect Delivery Details
Please ensure your delivery address is complete and accurate before placing your order.
Flourish Health Clinic is not responsible for delays, failed deliveries or lost parcels resulting from incorrect or incomplete shipping information provided at checkout.
If a parcel is returned to us due to an incorrect address, additional postage costs may apply before the order can be re-dispatched.
Risk & Ownership
Risk in the goods passes to you once your order has been delivered to the address provided during checkout.
Ownership of the goods transfers once full payment has been received.
Damaged or Missing Orders
If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us as soon as possible.
Email admin@flourishhealthclinic.com.au within 7 days of receiving your order (or the expected delivery date) and include:
- your order number;
- photographs of any damaged items or packaging (if applicable); and
- a description of the issue.
We will work with you and Australia Post to resolve the matter as quickly as possible.
TENS Machine Hire
Delivery and return of hired TENS machines are subject to our TENS Machine Hire Terms & Conditions.
Customers are responsible for the cost of returning hired TENS machines to Flourish Health Clinic unless otherwise agreed.
Returns & Refunds
Please refer to our Returns & Refund Policy for information regarding faulty products, change of mind returns and Australian Consumer Law rights.
Contact Us
If you have any questions about shipping or your order, please contact us.
Flourish Health Clinic
Email: admin@flourishhealthclinic.com.au
Phone: 0458 384 921
Website: www.flourishhealthclinic.com.au