Return & Refund Policy

Last updated: 26 July 2026 At Flourish Health Clinic, we want you to feel confident when shopping with us. This policy outlines your rights and our returns process for products purchased through our online store. This policy applies alongside our Website Terms & Conditions. Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major fault, you are entitled to choose a replacement or refund. If a product has a minor fault, we may choose to repair, replace or refund the item. Examples of a major fault include where a product:

• is faulty or unsafe;
• is significantly different from its description;
• is not fit for its intended purpose; or
• would not have been purchased had the fault been known.

Please retain your proof of purchase for all warranty or refund claims.

Change of Mind Returns

If you change your mind about your purchase, we are happy to offer store credit subject to the following conditions:

• The return request is made within 30 days of receiving your order.
• The item is unused, unopened and in its original sealed packaging.
• The item is in a resaleable condition.
• Proof of purchase is provided.

Please note:

• Refunds are not available for change of mind.
• Approved change of mind returns will receive store credit to the value of the returned item.
• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, we will notify you of the outcome and issue your store credit if approved.

Health & Hygiene Products

For the safety of all customers, some products cannot be returned once opened due to hygiene and infection control requirements. This includes, but is not limited to:

• Electrode pads
• Pelvic floor weights
• Vaginal trainers
• Lubricants
• Pessary accessories
• Any product intended for intimate or personal use

These products cannot be returned if they have been opened, used or if the protective seal has been broken, unless the product is faulty or required to be returned under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the incorrect item, please contact us within 30 days of delivery. Email admin@flourishhealthclinic.com.au and include:

• Your order number
• A description of the issue
• Photographs of the product (where applicable)

If the product is confirmed to be faulty, damaged or incorrectly supplied, Flourish Health Clinic will arrange an appropriate remedy in accordance with the Australian Consumer Law, including repair, replacement or refund where applicable. Where a return is required for a confirmed faulty product, we will cover reasonable return postage costs.

TENS Machine Hire

This Return & Refund Policy does not apply to TENS machine hire. Hire periods, returns, late fees and responsibilities are outlined in our TENS Machine Hire Terms & Conditions.

Workshops & Digital Products

Pre-recorded workshops, online education and downloadable digital resources are supplied electronically. Due to the immediate nature of digital access, change of mind refunds are not available once access has been granted or the content has been downloaded. If you experience technical difficulties accessing your purchase, please contact us and we will work with you to resolve the issue promptly. Your rights under the Australian Consumer Law continue to apply where digital products are faulty or not supplied as described.

How to Request a Return

To request a return, please email: admin@flourishhealthclinic.com.au Please include:

• Your full name
• Order number
• Reason for your return
• Photographs (if the item is faulty or damaged)

Please do not return products before contacting us, as we will provide instructions for returning your order.

Refunds

Where a refund is approved under the Australian Consumer Law, it will be processed to your original payment method. Approved refunds are generally processed within 5–10 business days after the returned item has been received and assessed, or once the refund has been approved where no return is required.

Contact Us

If you have any questions about this policy or require assistance with a return, please contact us. Flourish Health Clinic Email: admin@flourishhealthclinic.com.au Phone: 0458 384 921 Website: www.flourishhealthclinic.com.au